Scheduled Payments: It is the responsibility of the parents to ensure that sufficient funds are available when payments are scheduled. Missed payments may result in the cancellation of your child's booking. Additionally, each failed direct debit payment incurs a commission fee charged to us, which will be passed on to the user. Please ensure there are enough funds in your bank account to avoid failed payments.

 

Cancellation of Payment Mandates: If parents cancel their direct debit or other payment mandates, their child's seat on the bus service will no longer be secured. In such cases, the seat will be offered to a child on the waiting list, and it will not be possible for the original booking to be reinstated without completing a new booking and subject to availability. Please note that preference will be given to children on the waiting list.

 

Service Discontinuation: In cases where payments are not made, or mandates are canceled, we reserve the right to discontinue the service for your child immediately.

At Boylan’s Buses, we understand that circumstances can change, and you may need to cancel your child’s school bus service. Our routes are carefully planned based on each child’s pick-up location, involving significant resources, coordination, and various costs such as software, payment processing, logistics, among others. To protect the investment we make in ensuring a smooth operation and to ensure fair treatment for all customers, we have implemented the following cancellation policy.

 1. Full Refund | Up to 2 Months Before Start of Term:

• If you cancel your booking more than 2 months before the start of the school term, you will receive a full refund of the fees paid.

2. Partial Refund | 1 to 2 Months Before Start of Term:

• If you cancel your booking between 1 and 2 months before the start of the school term, you will receive a 50% refund of the fees paid.

3. No Refund | Less than 1 Month Before Start of Term:

• If you cancel your booking less than 1 month before the start of the school term, no refund will be issued.

4. Exceptional Circumstances:

• We understand that exceptional circumstances can arise. If you need to cancel due to unforeseen events, please contact us, and we will consider your situation on a case-by-case basis.

5. Refunds on payment processor fees:

• In the event of a refund, the amount returned will be less any comission fees taken by the payment processor, except where the refund is due to our inability to provide the service or if the reason for the refun is on our side, in which case you will receive the full amount.

6. Cancellations during the school year:

• Should you wish to cancel a membership after the commencement of the school year, we kindly request that you notify us at your earliest convenience. This will allow us to reallocate the seats to other children on our waiting list. Cancellation takes effect the following month. Once a payment is taken for a specific month, there will be no refunds for that or subsequent months as our membership pricing is based on the entire school year. We do not offer daily or weekly rates.  Please note that monthly payments are typically submitted on the 28th or 29th of the preceding month.

How to Cancel:

• To cancel your booking, please contact us at info@boylansbuses.ie
   Cancellations will be effective from the date we receive your request.

Confirmation of Cancellation:

• Upon receiving your cancellation request, we will confirm the cancellation and the applicable refund (if any) in writing.

Amendments:

• We reserve the right to amend this cancellation policy at any time. Any changes will apply to future bookings.

Subscription Policy and Misuse Guidelines

Please be aware that we do not offer daily, weekly, or pay-per-use rates. Our pricing structure is based on an annual service, paid through monthly subscriptions. If a child uses the bus service without an active membership, the parent or guardian will be required to pay the full monthly subscription for that period.

Using the service without a valid subscription is strictly prohibited, as it may disrupt our systems, route planning, and seat availability for fully subscribed members. We kindly ask all users to respect this policy and avoid unauthorized use of our service.

We also reserve the right to suspend or terminate memberships in cases of misuse, including but not limited to:

-Repeated failure to follow payment or usage policies

-Unauthorized or fraudulent use of the service

-Disrespectful, abusive, or threatening behavior toward staff, drivers, or other passengers

-Any form of discrimination, harassment, or intimidation

-Actions that compromise the safety, efficiency, or integrity of our service

We are committed to providing a safe, respectful, and well-organized transportation experience for all users. We will not tolerate behavior that undermines this commitment.

 

By booking our school bus service, you agree to the terms of all our policies.